FreeWills.co.uk Customer Service Policy

At FreeWills.co.uk, we are committed to providing exceptional customer service. We believe in building strong relationships with our customers by providing best in class customer service at all times, addressing customers' needs and exceeding their expectations.

Our Commitments:

• Customer Focus: We prioritise understanding and meeting our customers' needs and expectations.
• Responsiveness: We commit to responding promptly to customer enquiries.
• Professionalism: Our team is trained to interact with customers respectfully and professionally at all times.
• Transparency: We provide clear, accurate information about our products and services.
• Efficiency: We strive for efficiency in handling customer requests and resolving any issues.
• Continuous Improvement: We regularly gather customer feedback to improve our services and customer experience.
• Accessibility: Our services and support are accessible to all customers, respecting diversity and inclusiveness.
• Resolution of Complaints: We ensure a fair and effective process for resolving customer complaints and grievances.

At FreeWills.co.uk, we are dedicated to maintaining the highest standards of customer service, ensuring a positive experience for all our customers. If you are in business, we'd urge you to consider implementing some of the above in your business.